Communication

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When was the last time you heard (or uttered) this phrase in a moment of consequence?

Reflecting, I’m fairly certain I’ve said “I’m sorry.” But that is not the same thing.

Sadly, I don’t remember backing away from a position, strategy or action, and thoughtfully acknowledging having been flat wrong…though there have been plenty of times when it would have been the most appropriate response. 

This blind spot comes with serious consequences.…

Continue Reading I Was Wrong

When was the last time you were in a room where the problem was a shortage of talk?

Each of us has an experience, a perspective or an insight (or two) worth sharing. The challenge, at least as it relates to building productive relationships, is that some of us (I’m looking in the mirror, FYI) act like the insight is so grand as to warrant the lion’s share of attention in any room.

So there is almost never a shortage of talk.

Meanwhile, interactions where the objective is to listen, intent on learning, are rare.

If you’ve encountered anyone skilled at purposeful listening it might have made you a bit uncomfortable. It almost certainly made an impression.
Continue Reading Is Anyone Really Listening?

This post was originally published by CMO-Whisperer.com.

I admit it — I’m teetering on the edge of stir crazy. Some days it doesn’t take much to push me over the edge. But— and I’m about to insult some very good seventh grade writers — an avalanche of middle-school-level headlines attempting to capture my attention have set me on edge.…

Continue Reading Glazed Over Eyes Don’t Count As Impressions