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Entertaining The Ultimate Business Development Question

By Eric Fletcher on December 7, 2016

Posted in Art of Listening, Business Development, Client Feedback

Several years ago Fred Reichheld, among others, began working on a conversation and a…
Continue Reading Entertaining The Ultimate Business Development Question

The Ultimate Business Development Question

By Eric Fletcher on July 12, 2012

Posted in Art of Listening, Business Development, Client Feedback, Customer Experience

Several years ago Fred Reichheld, among others, began working on a conversation and a…
Continue Reading The Ultimate Business Development Question

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Conversation is a critical cornerstone of dynamic relationships. For anyone attempting to connect and communicate — whether at a personal, team or community level — the higher quality the dialogue, the more dynamic the connection. And the better the fodder, the better the conversation. That’s where we begin here. Our preoccupation is the multi-faceted discussion of marketing and business development.

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