Law Firm 4.0

That Negative Client Experience Could Be A Real Business Development Opportunity

By Eric Fletcher on February 8, 2017

Posted in Business Development, Client Feedback, Customer Experience

Everyone has experienced a client / customer experience nightmare. Call it whatever you like;…
Continue Reading That Negative Client Experience Could Be A Real Business Development Opportunity

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Conversation is a critical cornerstone of dynamic relationships. For anyone attempting to connect and communicate — whether at a personal, team or community level — the higher quality the dialogue, the more dynamic the connection. And the better the fodder, the better the conversation. That’s where we begin here. Our preoccupation is the multi-faceted discussion of marketing and business development.

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