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Does The Experience You Deliver Align With Your Promise?

By Eric Fletcher on May 18, 2012

Posted in Branding, Business Development, Customer Experience, Marketing

Marketing communication promises the world. Client-centered, value driven, deep experience and state-of-the-industry expertise. Even…
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Who Is Your Marketing Team?

By Eric Fletcher on November 9, 2011

Posted in Customer Experience

In search of an odd-sized air-filter, Darlene had a customer experience on one end of…
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