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Business Development, The Client Experience, And Loyalty In The New Normal

By Eric Fletcher on August 9, 2012

Posted in Business Development, Client Feedback, Customer Experience

It was early October a decade ago — long before talk of a “new normal.”…
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Conversation is a critical cornerstone of dynamic relationships. For anyone attempting to connect and communicate — whether at a personal, team or community level — the higher quality the dialogue, the more dynamic the connection. And the better the fodder, the better the conversation. That’s where we begin here. Our preoccupation is the multi-faceted discussion of marketing and business development.

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