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Creating Clients For Life

By Eric Fletcher on July 28, 2016

Posted in Client Feedback, Customer Experience, Marketing

My friend George — a veteran of the hospitality industry, and no push-over when it…
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The Consequences of Excellence

By Eric Fletcher on July 25, 2013

Posted in Branding, Customer Experience, Marketing

Few things have the marketing impact of an unsolicited referral.

Fewer still, the long…
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