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Perspectives on leadership, business development, marketing and communication.

Art of Listening

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A CEO’s Formula For Progress In a Changing Marketplace

By Eric Fletcher on June 22, 2016
Posted in Art of Listening, Business Development, Leadership, Marketing, Values In Today's Marketplace

Changing for idea“Move more. Assume less.”

This was the response of a CEO friend when asked about…
Continue Reading A CEO’s Formula For Progress In a Changing Marketplace

What Does It Take To Turn Contacts and Connections Into Productive Relationships?

By Eric Fletcher on May 3, 2016
Posted in Art of Listening, Business Development, Client Feedback, Communication, Customer Experience

It is news to no one that when it comes to business development in the…
Continue Reading What Does It Take To Turn Contacts and Connections Into Productive Relationships?

The Currency of Communication

By Eric Fletcher on April 6, 2016
Posted in Art of Listening, Leadership, Values In Today's Marketplace

Chat Dollar SignVolume can be misleading.

Increasing the decibel level is no guarantee a message will be…
Continue Reading The Currency of Communication

In Search of Leadership With An Authentic Voice

By Eric Fletcher on December 22, 2015
Posted in Art of Listening, Leadership, Marketing, Values In Today's Marketplace

PrintWay more often than not, the individuals I most want to hear from — those…
Continue Reading In Search of Leadership With An Authentic Voice

Dialogue Is Dead (And Our Ability To Disagree Is Disappearing)

By Eric Fletcher on July 30, 2015
Posted in Art of Listening, Communication, Leadership, Values In Today's Marketplace

skeleton on computerI remember when we used to be able to disagree.

Friends could vigorously debate, and…
Continue Reading Dialogue Is Dead (And Our Ability To Disagree Is Disappearing)

The Possibilities Of A Better Conversation

By Eric Fletcher on June 22, 2015
Posted in Art of Listening, Communication, Leadership, Values In Today's Marketplace

Having their classes in a cafeFace it. Most of us have hands-on experience with the truism, those who ignore history …
Continue Reading The Possibilities Of A Better Conversation

Listen Up! Great Communication Does Not Begin With The Message

By Eric Fletcher on May 18, 2015
Posted in Art of Listening, Communication

Magnified Hearing(Note: This article was written for and originally published by Brand Quarterly in March 2015.)…
Continue Reading Listen Up! Great Communication Does Not Begin With The Message

What To Do When Things Never Change

By Eric Fletcher on April 23, 2015
Posted in Art of Listening, Business Development, Leadership

Consequential change — the kind that seeps so deeply into the fabric of everyday that…
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3 Keys To Preventing Excellence From Slipping Between The Lines

By Eric Fletcher on March 13, 2015
Posted in Art of Listening, Communication, Customer Experience

In the 1980’s there were few management conversations, conferences, seminars or workshops that didn’t have…
Continue Reading 3 Keys To Preventing Excellence From Slipping Between The Lines

4 Keys To A Better Business Development Pitch

By Eric Fletcher on February 12, 2015
Posted in Art of Listening, Business Development, Marketing

So far this week I’ve taken nine — count ’em — nine sales calls at

…
Continue Reading 4 Keys To A Better Business Development Pitch

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About this blog

Conversation is a critical cornerstone of dynamic relationships. For anyone attempting to connect and communicate — whether at a personal, team or community level — the higher quality the dialogue, the more dynamic the connection. And the better the fodder, the better the conversation. That’s where we begin here. Our preoccupation is the multi-faceted discussion of marketing and business development.

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